Monthly billing
NETAVON plans (Starter and Growth) are paid monthly in advance through our payment gateway, Razorpay, as a one-time payment for each month. There is no auto-renewal and nothing is auto-debited — for each month you continue, we send a fresh payment request that you pay manually. The Enterprise Partner tier is billed under its own custom agreement.
Stopping your plan
Because nothing auto-renews, there is nothing to “cancel” — to stop, you simply do not pay the next monthly request. If you’d like us to stop sending further requests, just let us know at netavon.in@gmail.com from the address associated with your account.
You keep access to your plan for the month you have already paid for. Since no future payment is taken automatically, you will not be charged again unless you choose to pay another request.
Refunds
Because each payment covers a month that begins immediately, a month that has already started is generally non-refundable, except:
- where a refund is required under applicable law; or
- at NETAVON’s reasonable discretion — for example, a clear billing error, a duplicate charge, or a documented service failure on our side.
If you believe you are entitled to a refund, contact us at netavon.in@gmail.com with your details and the reason. We review each request fairly and on its merits.
How approved refunds are processed
Where a refund is approved, it is issued to your original payment method via Razorpay, typically within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank or card issuer.
Custom & enterprise engagements
Enterprise Partner and other custom engagements are governed by the refund and cancellation terms set out in their individual agreement or statement of work, which take precedence over this page for those engagements.
Contact
NETAVON PVT LTD, Dehradun, Uttarakhand, India. Email netavon.in@gmail.com.
This document is provided as a general template for a services and subscription business and is not legal advice.