Monthly billing
NETAVON subscription plans (Starter and Growth) are billed monthly in advance through our payment gateway, Razorpay, and auto-renew each month until cancelled. The Enterprise Partner tier is billed under its own custom agreement.
Cancelling your subscription
You can cancel at any time. To cancel, email us at netavon.in@gmail.com from the address associated with your account, or use any cancellation option provided in your account.
Cancellation takes effect at the end of your current billing cycle. You keep access to your plan until the end of the period you have already paid for, and you will not be charged again after that.
Refunds
Because subscriptions are billed monthly and access is provided immediately, a monthly cycle that has already started is generally non-refundable, except:
- where a refund is required under applicable law; or
- at NETAVON’s reasonable discretion — for example, a clear billing error, a duplicate charge, or a documented service failure on our side.
If you believe you are entitled to a refund, contact us at netavon.in@gmail.com with your details and the reason. We review each request fairly and on its merits.
How approved refunds are processed
Where a refund is approved, it is issued to your original payment method via Razorpay, typically within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank or card issuer.
Custom & enterprise engagements
Enterprise Partner and other custom engagements are governed by the refund and cancellation terms set out in their individual agreement or statement of work, which take precedence over this page for those engagements.
Contact
NETAVON PVT LTD, Dehradun, Uttarakhand, India. Email netavon.in@gmail.com.
This document is provided as a general template for a services and subscription business and is not legal advice.